Frequently Asked Questions
Everything you need to know about ordering, shipping, subscriptions, and visiting our cafe.
Where are you located?
We're at 200 Tuckerton Rd, Medford, NJ 08055. Open Monday–Friday 6am–4pm, Saturday 7am–4pm, Sunday 7am–4pm.
Can I order ahead for pickup?
Yes. Browse the full cafe menu on our website or the Roast iOS app, place your order, and it will be ready when you arrive.
Do you ship coffee beans?
Yes. We ship freshly roasted beans nationwide. Orders are roasted and shipped the same day. Visit the Shop page to browse our single-origin and blend collections.
How fresh is the coffee I order online?
We roast in small batches multiple times per week. When you order a bag online, it was roasted within the last few days and ships the same day.
Do you offer coffee subscriptions?
Yes. Choose your beans and delivery frequency, and we handle the rest. You can update, pause, or cancel your subscription anytime from your account.
How does the loyalty program work?
Every purchase earns points. Redeem points for free drinks and menu items. Your balance, rewards, and history are visible in your account on the website and the iOS app.
Do you sell gift cards?
Yes. Digital gift cards from $10 to $100 are available on our Gift Cards page. Send them instantly to anyone via email.
What payment methods do you accept?
All payments are processed securely through Square. We accept all major credit and debit cards on the website and in the app.
Is there a Roast app?
Yes. The Roast iOS app is available on the App Store. It includes the full menu, ordering, loyalty, subscriptions, reorder, push notifications, and account management.
Do you offer catering or wholesale?
Yes. Contact us through our Contact page for catering inquiries and wholesale pricing on bulk bean orders.
What is your return policy?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. If you receive a damaged or incorrect order, contact us and we will make it right.