1. Information We Collect
When you create an account, place an order, or interact with our services, we may collect the following information:
- Account information: Name, email address, phone number, and authentication credentials.
- Order information: Items ordered, delivery addresses, payment transaction IDs (we do not store full card numbers).
- Loyalty data: Points earned, rewards redeemed, and tier status.
- Device information: Device type, operating system, and push notification tokens (if you opt in).
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Manage your account and loyalty rewards.
- Send order confirmations, updates, and (with your consent) promotional communications.
- Improve our products, services, and customer experience.
- Comply with legal obligations.
3. Third-Party Services
We use trusted third-party services to operate our business:
- Square: Payment processing and point-of-sale. Your payment information is handled securely by Square in accordance with PCI DSS standards.
- Firebase (Google): Authentication and data storage.
- Klaviyo: Email marketing communications (you can unsubscribe at any time).
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. Payment processing is handled entirely by Square — we never store credit card numbers or sensitive payment details on our servers.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time by unsubscribing.
6. Cookies & Analytics
Our website uses essential cookies for authentication and session management. We may use analytics tools to understand how customers use our services in order to improve them.
7. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Roast Coffee Company
200 Tuckerton Rd, Medford, NJ 08055
(609) 654-9944