Return & Refund Policy

We roast every batch to order and stand behind the quality of our coffee. If you're not satisfied with your purchase for any reason, we want to make it right.

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all coffee orders. If you're unhappy with your coffee — whether it's the roast profile, freshness, or anything else — contact us within 30 days of delivery and we'll make it right with a replacement or full refund.

Returns

• Return window: 30 days from the date of delivery.
• Product condition: We accept returns on unopened, factory-sealed bags only. Due to the perishable nature of fresh-roasted coffee, we cannot accept returns on opened bags — but we'll still make it right if you're not satisfied.
• Return method: Returns are accepted by mail. A prepaid return label will be included in your original shipment or provided upon request at no charge.
• Restocking fee: None.

Refunds

Once we receive and inspect your return, we will process a full refund to your original payment method within 5–7 business days. You will receive an email confirmation when the refund is issued.

For quality issues on opened bags, we may issue a refund or replacement at our discretion — no return required. Just reach out and let us know what happened.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We'll send a replacement at no cost — no return necessary.

Subscriptions

Subscription orders follow the same return and satisfaction guarantee policy. You can pause or cancel your subscription at any time through your account — no penalties or fees.

How to Start a Return

Email us at hello@roastcc.com or call (609) 654-9944 with your order number and reason for return. We'll take care of the rest.

Roast Coffee Company
200 Tuckerton Rd, Medford, NJ 08055
Monday–Friday, 7 AM – 3 PM ET